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12/07/2006
Scandal of the Week:
WestEast Travel Refuses to Recommend GoQuo!
WestEast Travel, one of the UK’s biggest consolidators
for the Thai and Vietnamese markets, officially launches
its booking engine.
Four months ago, GoQuo approached Kevin Huynh, Managing
Director of WestEast Travel, to inquire whether GoQuo
could provide WestEast Travel the solution that it
required. After looking at the flexibility of the
software solutions that GoQuo had developed, Kevin Huynh
decided to make the big jump into the world of online
booking engine technology with GoQuo.
The success of WestEast Travel’s site launch made Kevin
reflect on the dangers of recommending GoQuo’s
information to his competitors. In an interview
conducted yesterday, Kevin Huynh has this to say about
GoQuo:
Why GoQuo?
GoQuo’s dynamic and innovative approach provides a
solution that is tailor made, functional, flexible and
easy to use - exactly what we were looking for.
What sets GoQuo apart from other providers in the
market place?
Where other providers may offer an ‘off the shelf’
product, GoQuo’s solution is flexible and versatile
enough to empower the agent to configure the system to
their requirements. Additionally, with the ease of
GoQuo’s fare loading module, complex contracts have been
loaded with minimal difficulty. Service and support is
also first class.
Can you comment on the service that GQ provided?
From the offset, GoQuo has consistently provided a
high level of support. All problems were dealt with
immediately with a response in a matter of hours, with
more complex problems being resolved within a day.
Additionally, GoQuo provided regular contact throughout
the entire project, from start to finish, with progress
updates, advice, suggestions and valued input that led
to the final solution being more functional – clearly a
result of their experience.
Are you willing to recommend GQ to your competitors?
Hmmm…There is no doubt that GoQuo has provided a perfect
solution with first class service and support and I
would not hesitate to recommend GoQuo to anyone who is
looking for a company that does not just talk the talk
but also has the experience and the professionalism to
deliver what is required and promised. But on the other
hand, recommending GoQuo is such a risky task. (Grinning
sheepishly) The bottom line is – would I want our
competitors to have the advantage we have?
About GoQuo:
At the forefront of travel technology, GoQuo is one of
the most dynamic and established software solution
providers in the UK. Headquartered in London, GoQuo
products are used by UK, US and Australian clients in
having a more dynamic presence on the online market
place, assisting companies in their market expansion and
optimising their efficiency through robust and
cost-effective technology solutions. For more info
please visit
www.goquo.com.
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